Ombudsman reveals high level of public service failures

Too many unresolved complaints are being taken to the Parliamentary and Health Service Ombudsman which could have been resolved by public services locally, meaning that people are left waiting longer for answers and that much needed service improvements are delayed. A new Parliamentary and Health Service Ombudsman report published today has revealed the devastating impact […]

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Health tourism costing the NHS millions

It has been revealed that NHS bosses are chasing what are described as “hit & run tourists” who were treated last year in UK hospitals for at least £15m. More than £2m has already be written off by hospital chiefs after being classed as unrecoverable. The £15m sum was calculated using data that was released […]

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